Shopping online implies a great deal of trust. At Mexico Grand Tours, we are committed to ensuring your trust and protecting your information. Mexico Grand Tours, is secure and reliable for making online reservations. All of the personal information* you send us will be through the site www.mexico-grand.com or via telephone or email at the request of Mexico Grand Tours agents. The information that we request will be strictly necessary to complete your purchase.
What information do we collect?
Personal information that you provide when reserving with Mexico Grand tours: first and last name, phone number, address and email address. In some cases: credit card number, expiration date, card holder name and billing address. This information is collected and saved when you choose to make an online, telephone or any other type of reservation. You can choose to not provide the information, but realize there is a minimum amount of information necessary to receive a quote, complete, modify, print or cancel your travel reservation.
Automatic information: We collect and store non-personal information automatically each time you visit Mexico Grand Tours; for example the destination you selected or how you use the site. This information is collected via cookies* and it is used while you browse, complete a reservation and for statistics that allow us to streamline the user experience.
*Personal information is the information that identifies, or is used to contact the person bounded to it; including: first and/or last name, phone numbers, address and email address.
What are cookies?
They are small text files that are saved by your browser (i.e. Internet Explorer, Firefox) on your computer’s hard drive. When you enter Mexico Grand Tours, it is possible that we save information about your session and assign one or more cookies to you. The cookies are used for example to know if this is the first time you visit our website. Mexico Grand Tours cookies do not collect or store personal information.
How is the information used?
Your information is used to complete and process your reservation and to generate internal use statistics. It is also used if you choose to receive offers of Mexico Grand Tours via email. You always have the option to stop receiving our offers at any time. We never share, sell or rent our customer’s personal information with third parties or businesses.
How is my personal information shared?
With our providers: hotels, airlines, tour operators or car rentals; to process the reservations made through us. We will always state if a service is provided by third parties. We will not share your email with our providers, unless it is strictly necessary to complete your reservation. Mexico Grand Tours reserves the right to reveal personal information disclosed online or by phone in the following cases:
By request of federal or state authorities, national or international, where necessary or appropriate to investigate illegal or fraudulent activities to establish or defend the rights of Mexico Grand Tours in case of fraud, litigation or in accordance to law. If Mexico Grand Tours deems necessary investigating or acting upon fraud or illicit reports on this site.
Privacy of minors online
Although Mexico Grand Tours content is suitable for the general public, you must be at least 18 years old to reserve any of the Mexico Grand Tours products or services. Minors must have parental or guardian consent to use Mexico Grand Tours.
How do we protect your information?
Mexico Grand Tours has implemented a sophisticated security system to protect your information from unauthorized access. Our systems are configured with data encryption and code technology constructed with the highest industry standards. All data transmission from Mexico Grand tours sites are encrypted prior to sending using SSL-3 technology.
Changes and updates to this policy